FREQUENTLY ASKED QUESTIONS
What is the American Cocktail Club
Being part of the Club is like having the coveted seat at a high level mixology bar. Do you ever watch the passion and craftsmanship that goes into these bartenders' work? They are like chefs with alcohol! These boxes are your opportunity to experience the same wonder and awe, but in the comfort of your own home. The passion and craftsmanship has been prepped for you in the box's ingredients. Every box comes with all of the ingredients and recipes to make 4 servings of a world class cocktail.
When will I receive my box?
We ship after the 21st of the month so expect it soon after that! The last day to order that months box is the 20th, all orders taken after the 20th of the month will be pushed back to the following months box (i.e. orders taken on February 20th will be shipped with the February shipments and orders after the 21st will be placed in the March box shipments).
What states do you ship the 'Everything Box' to?
We ship the Everything Box to all states except for: AK, KS, KY, MS, UT.
We currently are unable to ship to PO Boxes or APO addresses. Please supply a physical mailing address when filling out your shipping information.
Do you ship internationally?
At the moment we do not ship internationally. Please check back at a later time or contact us with any other questions.
How often do you release new boxes?
Once a month. Every now and then, we'll bring back a favorite, so please share your feedback with us or leave us a review!
What if I just want to buy one box?
No problem, you can purchase one box in our SHOP. Please note there is a $5 discount if you purchase the month-to-month subscription.
Do boxes always cost the same amount?
There are currently two subscription option but shipping is always included. You can sign up for the 'Everything But the Booze Box' for as low as $43.99 and supply your own alcohol or the 'Everything Box' for as low as $53.99 which has everything including our recommended spirits.
Will I need to purchase anything for the boxes?
If a recipe includes fresh produce such as lemon juice, lime juice or egg white, you will need to purchase those on your own as we do not currently ship fresh ingredients. This applies to both the Everything Box and the Everything but the Booze Box.
If you have ordered the Everything but the Booze Box, you will need to purchase the liquor for that month's cocktail.
When am I charged?
When you first sign up for the club, we charge you in full right away. That amount sits in your account as a credit and will apply to your shipments as they go out. Note that you only ever pay for boxes you receive - there's absolutely no membership fee.
For subscription renewals, you will be receive an email letting you know that your subscription is about to renew and when you will be charged in full.
For one-off and product purchases, we charge you as soon as you checkout.
How do I cancel my subscription?
You can do this on your Cratejoy account, or email us at email@example.com and we'll take care of it right away. We'll be sad to see you go though!
Can I get a refund?
If you would like to cancel an order prior to the shipment taking place, we can certainly assist you with that and we would be able to give you a refund on your order. If you have received your shipment and the package is damaged, please send a picture and our team will be able to assist you with a refund or replacement.